Problem Management enables IT teams to prevent incidents by identifying the root cause. Learn about the overall process, benefits, and best practices.

Problem management is concerned with finding the underlying cause of each incident and offering a permanent solution to the cause of the problem. IT teams set standards for problem analysis, …

Feb 18, 2025 · Problem management is an 8 step framework most commonly used by IT teams. You can use problem management to solve for repeating major incidents. By organizing and structuring …

Nov 15, 2022 · ServiceNow provides a Problem Management process that ties directly into Incident Management and can consume data and capabilities from other processes e.g. relating Incidents to …

Problem Management is the process of finding and fixing the root causes behind incidents in IT. Instead of just solving issues as they come up, it focuses on understanding why they happen and making …

Dec 11, 2025 · In this article, we discuss what problem management is, explain what problem management professionals do and describe the process of problem management, along with its …

This guide covers the essential process, key principles, roles, and modern AI-powered approaches to make problem management more effective.