Find out how to file an insurance claim to get compensation if your insured USPS package was lost, damaged, or had broken or missing pieces.

If you're dealing with a lost package or mailpiece, USPS can help with a Missing Mail Search. Learn how to find lost mail, file claims, and request refunds.

You can file a domestic claim online at www.usps.com/domestic-claims for packages covered by USPS insurance as described in the “Insurance Availability” section.

To learn about, or file a domestic claim for loss or damage, please visit File a Claim or select the links below. If you think your package or mail is lost or your mailpiece is missing contents, please visit …

Roll over the Help drop down menu and click “File a Claim”. On the next page, read the tips and information so you can gather all the information you’ll need for your claim.

onlineclaims.usps.com

Damaged or Missing Contents: customers should file a claim immediately but must file no later than 60 days from the date of mailing. Lost Articles: customers must file a claim within the time limits in the …

Oct 15, 2025 · We'll walk you through the steps of filing a claim form with USPS Customer Service, including the timeline for filing your claim and the differences between domestic and international …

Do you need to request door delivery because of a hardship or medical condition? USPS lists the stepshere. For other issues or more information, you can e-mail the Postal Service’s Customer Care …

Learn how to request a refund for USPS service fees and postage for mail sent within the US. See what services you can get refunds for (like Click-N-Ship and Priority Mail Express), which documents you'll …