DE&I is changing contact centres, making them more inclusive and improving both employee and customer experiences. Cirrus' ...

UK employees plan on voting with their feet if changes to their role aren’t made by their current employers, Prezzee research ...

As cyber threats grow increasingly sophisticated, cybersecurity is a pressing concern for businesses of all sizes, including ...

Many organisations proclaim a ‘zero-tolerance’ stance on workplace sexual harassment to signal strong commitment. But as the Worker Protection Act approaches on 26th October 2024, Culture Shift’s ...