Collaborative multi-agent systems deploy specialized AI agents to tackle specific tasks and enable them to collaborate on intricate business workflows. SAP is infusing Joule with multiple ...

SupportLogic Voice Connect leverages AI-driven speech analytics, natural language processing (NLP), and sentiment detection to monitor omnichannel support interactions. This technology provides a ...

boost.ai has launched AI-powered CX Insights, a trio of features to its conversational AI solution to help companies better analyze customer interactions and improve customer experience. AI-powered CX ...

CallMiner, a provider of conversation intelligence, today launched CallMiner AI Assist, a collection of generative artificial intelligence capabilities that help organizations take action within the ...

Glia's Unified Interactions Index Calculator provides a guided digital process for banks and credit unions to benchmark and evaluate the impact of service interactions ...

Yext, provider of a digital presence platform for multi-location companies, today launched its expanded AI Review Generation solution to help companies request and manage reviews across more than 80 ...

GetApp's 2024 Advertising Preferences Survey reveals how marketing overload and irrelevant content drive customers to disengage.

X's ABX Accelerator Services aim to help marketing leaders scale ABX programs, maximize 6sense investments, and drive accelerated growth.

Resonate's rAI-Enabled Solutions suite empowers marketers to maximize customer lifetime value with unmatched efficiency.

Broadvoice, a customer experience technology provider, has launched Advanced Analytics with enhanced reporting and journey management capabilities for the entire customer experience.

Twilio Segment has added support for CustomerAI and integrations with Meta, Google, Amazon, and LinkedIn.

One of the most exciting parts of the recent advancements in artificial intelligence (AI) is what it means for the future of work. Up until now, all work has been performed mostly by humans with some ...