Today we’ve published final draft guidance recommending abiraterone and its generic variants in combination with androgen deprivation therapy and prednisolone or prednisone as an option for adults ...

Salesforce Inc. is imbuing its 16-year-old Service Cloud with artificial intelligence agents in a new suite designed to deliver what executives described as a “conversation-first, agent-first” ...

The B2B technology market has been in a state of deep freeze for well over two years, since the Fed began increasing interest rates, raising borrowing costs, and making funding more difficult. Mergers ...

NiCE Ltd., a publicly traded provider of contact center software, today announced plans to acquire rival Cognigy GmbH for $955 million. Shares of NiCE rose more than 4% on the news. The jump may have ...

Hacking is hard. Well, sometimes. Other times, you just call up a company’s IT service desk and pretend to be an employee who needs a password reset, an Okta ...

Microsoft issued an emergency fix to close off a vulnerability in its SharePoint software that hackers have exploited to carry out widespread attacks on businesses and at least some federal agencies.

The commanding officer of the U.S. Coast Guard’s Centralized Service Desk was temporarily relieved by the service on Tuesday. The Coast Guard said via a press release Lt. Cmdr. George O. Ziwortin had ...

The Omneo trains are included in a larger order of 558 trainsets for ten regions in France. Credit: Alstom. The Provence-Alpes-Cote d’Azur Region, in partnership with Transdev, has inaugurated the new ...

The contact center and customer service software space seems to boil down to which “A” you want to lead with. Agentic AI. Or, just AI. Or, throw in a "G." Generative AI. NiCE today announced the ...

Service desk agents are here to help, and we all prefer to talk to an understanding person than a chatbot when wrestling with an IT problem. Unfortunately, it’s this human element that cybercriminals ...

During the event in London attendees will hear how leading broadband provider TalkTalk is leveraging CXone Mpower to drive impactful business outcomes As AI and automation continue to transform ...

Nassau Inter-County Express (NICE) Bus will begin its seasonal service to Jones Beach State Park on Friday, May 23, to coincide with the FourLeaf Air Show over Memorial Day weekend. The n88X express ...