While a contact center will necessarily aim to at least provide a platform for Customer Relations Management (CRM), it will also commonly offer a unified communications solution for staff as well.

In this context, a recent survey by Kapture CX, an AI-powered customer experience platform, reveals key insights into how contact centres ... a growing demand for AI solutions as customer service ...

Harris said she would continue to work on a two-state solution “around the clock.” “In that solution there must be security for the Israeli people and Israel and in equal measure for the ...

Dr. Zihao Ou, assistant professor of physics at The University of Texas at Dallas, holds a vial of the common yellow food coloring tartrazine in solution. In an article published in Science ...