In a striking incident that has raised concerns over customer service and crisis management, Via Rail passengers traveling from Toronto to Ottawa found themselves stranded for 12 hours due to a ...

The same day Marguerite Bérard, boss of ABN Amro, a Dutch bank, unveiled sweeping lay-offs of her own, declaring that her company was “embracing AI to improve client services and reduce costs”.

Discover how Maruti Suzuki's customer-centric approach transformed the automotive experience, prioritizing customer loyalty ...

What’s the most valuable lesson you’ve learned about identifying your ideal customer, and how has this lesson shaped your ...

What made Amazon different wasn’t just its ability to acquire customers. It was a focus on building relationships. This ...

Each time I go to In-N-Out Burger, there’s a line out the door and a drive-thru wrapping around the parking lot. The staff is paid better, the burgers are cheaper, the ingredients are fresher, and yet ...

With the festive season upon us, many will doubtless be finding that Father Christmas has left them some Pandora jewellery in ...

With cutting-edge multi-lobe sealing technology, Coxreels is pleased to present a seal update for the nitrile 1.5-inch and ...

The period of early experimentation provided a valuable blueprint. Pilots highlight the real enablers of successful AI transformation and the traps to avoid.

In a digital landscape, ecommerce threatens a retailer’s margins. Consumers in physical stores are more amenable to ...

The most valuable lesson I’ve taken from waitressing is understanding what people really want from an experience.

The most common mistake we see is treating personalization as a data exercise — “Oh, we can pull in a name or recent purchase ...