While a contact center will necessarily aim to at least provide a platform for Customer Relations Management (CRM), it will also commonly offer a unified communications solution for staff as well.

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In this context, a recent survey by Kapture CX, an AI-powered customer experience platform, reveals key insights into how contact centres ... a growing demand for AI solutions as customer service ...

Allergens are attracted to the surface of contact lenses, making your eyes a veritable magnet for irritants like pollen and ragweed. You may also be wondering, "Are allergy eye drops safe with ...

Nasha is a Managing Editor for CNET, overseeing our sleep and wellness verticals. She is a nutrition, mental health, fitness and sleep science enthusiast. Her passion for mindful and holistic ...

Anyone looking for a complete cleaning solution will find the Shark Matrix Plus 2-in-1 Self-Empty Robot Vacuum & Mop fits the bill. It’s keenly priced for starters, but the features and ...

Let’s debunk a myth: oily skin still needs moisture! Plus, hydration is a must if you’re dealing with acne, eczema, melasma, or rosacea. Despite the common misconception that oily skin doesn ...

While there was no winner for Saturday night's SuperLotto Plus jackpot, two people who purchased tickets in Southern California came very, very close to winning the top prize! According to the ...

renu ADVANCED FORMULA: Our newest contact lens innovation, this multi-purpose solution works to hydrate your lenses for all-day comfort. MULTI-PURPOSE LENS SOLUTION: renu multipurpose contact lens ...