Editorial Note: We earn a commission from partner links on Forbes Advisor. Commissions do not affect our editors' opinions or evaluations. The help desk software market is growing rapidly as ...

Aging help desk systems hinder remote support and IT fixes. Cloud-based help desks cut costs, ease complexity, boost IT. 28% of businesses are automating IT and help desk services. Along with aging ...

The MIT Sloan Management Review says that “the 21st-century CIO must prioritize customer experience; it’s essential to competitive competitive advantage,” and Gartner says that IT executives “see the ...

In addition, modern help desk systems offer tools based on artificial intelligence (AI) and integrations with other business software, such as customer relationship management (CRM) systems. These ...

For customer-facing support sites, help desk software offers product registration, the ability to manually download software updates and product documentation, and back-end hooks to the customer ...