Advocates say long waits, lost staff, and new online hurdles are shutting out older Americans who rely on in‑person support.

The Social Security workers union and an activist retirees group say staff reductions at the agency are hurting the public.

SSA walked back a separate memo that directed field offices to only schedule initial claims over the phone, and to limit ...

The Social Security Administration is hoping to cut visits to its field offices in half next year, a move that advocates for the agency fear signals more closures are coming. Field offices have long ...