Tottori Mitsuko has taken anything but a conventional path to the top at Japan Airlines (JAL). The 59-year-old started out as a flight attendant in the mid-1980s, and in April this year she became ...

Sometimes, you have to rework many times,” Ukai said. The JAL-AI Report app speeds it up by taking cabin attendants through a series of checkboxes – whether the category is medical, flight delay, etc.