Please provide your email address to receive an email when new articles are posted on . Patients with stage 3 to 5 chronic kidney disease who used an interactive voice response system did not ...

Communication is a world in constant changes. Some readers may remember a time when phone calls were the main tool that everyone used in order to get in touch with companies. These days, we have ...

An interactive voice response system phone call can be just as effective as a personal nurse’s phone call for ensuring patients are adequately prepared and arrive for their endoscopy examinations, ...

In this study, we evaluate the performance of an interactive voice response (IVR) system that collected healthcare utilization and costs information from a computerized script administered by phone ...

Recently, in the midst of step three of my health-insurance company’s automated customer service system to get my call directed to the correct department, I got sassed. “I’m sorry, you seem to have ...

Understanding the growing imperative of machine learning in voice self-service ...

Employed properly, empathetic, interactive voice response systems can take some load off contact center agents and augment the experiences of those reaching out to government contact centers, ...

IVR is one of the most elegant tools businesses have to manage calls. Learn the basics and how it can help you serve customers better. Interactive Voice Response (IVR) systems are invaluable, creating ...

The best IVR systems enable businesses to manage inbound calls at scale, and empower customers to answer questions on their own. From simple phone menus to next-gen conversational IVR, this list ...

IPC’s relaunch of toll-free helpline as a multilingual IVR system to improve ADR reporting: Shardul Nautiyal, Mumbai Wednesday, January 7, 2026, 08:00 Hrs [IST] The Indian Pharm ...