Customer service can be a "really, really difficult job." Will AI make it easier — or cause even more headaches?

We all understand why companies want to offload their customer service to bots and hard-to-find remote “representatives” distributed all over the world: it saves money. The last resort of customer ...

The next time something goes wrong with your bank account, package delivery or a bill, there's a good chance you'll be directed to AI for customer service. Countless organizations across many ...

Live in the D” discusses customer service etiquette in the face of changing client-to-provider interaction dynamics ...

Marriott has confirmed corporate job cuts in "some corporate disciplines," and reports suggest customer relations and ...

Search has become part of almost everyone’s life. You’d be hard-pressed to find someone who hasn’t ever made a Google search. And new advancements in artificial intelligence are powering ...

Turn "being pleasant" into words and movements you can align on today. Includes a script and practice sheet.Shoken | AI Partner Minor (Nickname: Noah)A new staff member took a customer's order and ...

If your satisfaction with your bank has gone down lately, you may be in the majority. The latest J.D. Power customer satisfaction study of U.S. banks shows consumer trust in retail banks has declined ...

True customer service is a company-wide culture, not a department, remembered through genuine, unscripted moments. The key to building a service culture — and successful company — is hiring people who ...